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Certified Trainer

THE OUTCOMES AND CHARACTERISTICS LISTED FOR EACH POSITION BUILD UPON EACH OTHER AS TEAM MEMBERS ADVANCE THROUGH THEIR CHICK-FIL-A JOURNEY.

OVERVIEW

A Certified Trainer (CT) should fulfill all the requirements of a Team Member - Level 3 with added competency and precision, as well as exhibits full operational knowledge and show proficiency in each position in their department (FOH/BOH). The primary role of a CT is to successfully train New Hires, coach TM’s to best practices, and generally serve as a subject expert in their department. CT’s have a proven track record of holding themselves and their teammates accountable to operational requirements, and have a proclivity for coaching and going out of their way to support the team. -- Area Training Leaders have proven success in this role, and assist the Talent Department in executing and activating training programs.

OUTCOMES

  • Enthusiastically, consistently, and successfully execute training programs

  • Serve and support the team by providing knowledge and training resources

  • Hold all Team Members accountable to operational and safety requirements

  • Hold all Team Members accountable to our Core Ideology and Social Contract

  • Train to best practices that improve efficiency without compromising safety or quality

CHARACTERISTICS

  • Enthusiastic/Engaging

  • Strong Communication

  • Resourceful

RESPONSIBILITIES

  • Perform all responsibilities of previous positions as required, and hold fellow Team Members accountable to these responsibilities as it pertains to procedural, cultural, and brand standards.

    Utilize knowledge gained during the Chick-fil-A Newport Journey to elevate personal performance, and behave as an example for other Team Members.

  • Be a champion for our organization’s culture, leading by example and helping those around you understand and seek alignment with our purpose and vision.

  • Maintain Certified Trainer certification, which is to be renewed annually through completion of our Certified Trainer Renewal Class.

  • Execute training programs as directed by the Manager of Training & Culture.

  • Continuously monitor and communicate training progress using the resources and applications utilized by the Talent Department (Slack, Trello, etc.).

  • Utilize Pathway and other training resources provided by Chick-fil-A to ensure consistency in training and brand standards.

  • Utilize @Chick-fil-A as directed to stay informed on upcoming procedural changes in order to maintain training processes.

  • Assist in the activation of other training initiatives, rollouts, or seasonal campaigns as needed.