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Senior Manager

THE OUTCOMES AND CHARACTERISTICS LISTED FOR EACH POSITION BUILD UPON EACH OTHER AS TEAM MEMBERS ADVANCE THROUGH THEIR CHICK-FIL-A JOURNEY.

OVERVIEW

A Senior Manager has successfully performed the role of a Manager at Chick-fil-A Newport Pavilion, and has shown extreme competency in stewardship of our culture, team, guests, business, and brand. Senior Managers are expected to continue to meet the requirements and responsibilities of a Manager, with the added responsibility of acting on behalf of the Executive Leadership Team (ELT) with regard to the success of the operation. Senior Managers support ELT by understanding and interpreting high-level directives into practical systems development, developing leaders, and serving the leaders of their department as a liaison to ELT. 

OUTCOMES

  • Ensure the growth of a department through systems and people development

  • Monitor CEM scores and work to achieve guest satisfaction goals

  • Serve our team and guests by identifying and solving operational challenges

  • Support the growth of other departments through clarity and collaboration

  • Protect our culture as an arbiter of our Core Ideology and Social Contract

  • Support ELT by being a champion and driver for the goals of our business

  • Act as a liaison between ELT and SLT to bring clarity around goals and expectations

  • Assist in the development of new Assistant Managers and Managers

CHARACTERISTICS

  • Seasoned

  • Mindful

  • Thoughtful

RESPONSIBILITIES

  • Available 5 days and 45+ hours per week, with flexibility to open or close as required.

  • Perform all responsibilities and meet all expectations of the Manager position.

  • Act as the highest-ranking leader in the restaurant when a Director is not present, and act on behalf of the Executive Leadership Team to ensure proper care of the team and guest, and overall success of the operation.

  • Assist with the design and execution of developmental classes for the team and leaders.

  • Understand business aspects of the restaurant at a high level in order to coach and develop leaders with context and expectations for stewardship goals.

  • Attend ELT and inter-department SLT meetings periodically (as requested) to maintain clarity and understanding of departmental leadership expectations and goals.