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Team Leader

THE OUTCOMES AND CHARACTERISTICS LISTED FOR EACH POSITION BUILD UPON EACH OTHER AS TEAM MEMBERS ADVANCE THROUGH THEIR CHICK-FIL-A JOURNEY.

OVERVIEW

A Team Leader (TL) begins to take on delegated leadership responsibility within the operation. TL’s are expected to demonstrate strong character and integrity beyond the role of a Team Member or Certified Trainer. TL’s support the Manager-on-Duty (MOD) by handling phone calls (guest complaints, catering, etc.), leading small areas of the operation (Ex. iPOS team, Hot Production team, etc.), and taking on tasks as delegated by the MOD, including acting as the opening or closing MOD when required. Team Leaders act as role models for all other Team Members, and remain a comprehensive resource for training and coaching.

OUTCOMES

  • Support the operation by executing leadership tasks as delegated by the MOD

  • Serve and support the team by providing knowledge and training resources

  • Hold all Team Members accountable to operational and safety requirements

  • Hold all Team Members accountable to our Core Ideology and Social Contract

  • Act as MOD to open and/or close the restaurant effectively as required

CHARACTERISTICS

  • Supportive

  • Versatile

  • Grit

RESPONSIBILITIES

  • Perform all responsibilities of previous positions as required, and hold fellow Team Members accountable to these responsibilities as it pertains to procedural, cultural, and brand standards.

  • Utilize knowledge gained during the Chick-fil-A Newport Journey to elevate personal performance, and behave as an example for other Team Members.

  • Be a champion for our organization’s culture, leading by example and helping those around you understand and seek alignment with our purpose and vision.

  • Maintain Certified Trainer certification, which is to be renewed annually through completion of our Certified Trainer Renewal Class.

  • Be responsive and communicate effectively through Slack and Trello.

  • Understand and effectively coach proper systems and procedures for all tasks in your department. Share team needs and feedback with department leadership.

  • Support and assist the MOD by executing tasks as delegated, including but not limited to leading a small area of the operation, answering phone calls, handling catering orders, inventory management, and cash management. 

  • Serve in an MOD capacity to open and close the restaurant as required.

  • Proactively acknowledge and report department needs to department leadership using the appropriate Google Form (uniforms, repair/maint., etc.).