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Team Member 1

THE OUTCOMES AND CHARACTERISTICS LISTED FOR EACH POSITION BUILD UPON EACH OTHER AS TEAM MEMBERS ADVANCE THROUGH THEIR CHICK-FIL-A JOURNEY.

OVERVIEW

The role of the Team Member Level 1 (TM1) is to deliver a superior customer experience by serving safe, fresh food and providing genuine hospitality. A TM1 has received proper training and should be able to carry out all tasks for positions in which they have been trained. TM1’s understand our Core Ideology, and work to make their teammates, our guests, and our community feel known, loved, and cared for.

OUTCOMES

  • Deliver a superior guest experience (food/hospitality)

  • Serve and support the team with a positive attitude

  • Available, Reliable, and Flexible for the needs of the business

CHARACTERISTICS

  • Responsible

  • Strong Work Ethic

  • Team Player

RESPONSIBILITIES

  • Arrive on time to each shift. On time is clocking in at your scheduled start time and moving directly into your assigned position without delay.

  • Maintain compliance with all uniform requirements to be clean, well-groomed, and professionally dressed. Comply with position-specific uniform requirements.

  • Serve the team and the needs of the business with flexibility and by being willing to do all tasks needed in your area (working outside, in a hot kitchen, etc.).

  • Lead guest interactions by providing warm greetings, attentive order-taking, offering suggestions, anticipating needs, and offering a fond farewell.

  • Protect the team, business, and brand by following all Food Safety and Restaurant Safety procedures.

  • Utilize Pathway to understand correct procedures and Food Quality standards.

  • Protect the business and brand by ensuring that all products and guest experiences are consistent with procedural, cultural, and brand standards.

  • Perform assigned tasks at a pace that keeps up with the challenges and demands of the business. Challenge yourself to learn best practices and implement them.

  • Communicate with all guests, fellow Team Members, and leaders clearly and with honor, dignity, and respect as to diminish frustration in all situations.

  • Maintain a clean and highly organized work environment by monitoring and maintaining your assigned area.

  • Stock products and supplies as needed, especially in moments of down time.

  • Serve the next shift by ensuring that your area is clean, stocked, and organized by the time your scheduled shift ends.