The Smith Family

Britton Smith's  Chick-fil-A Journey began in high school in Cincinnati, where he spent 6 years as a Team Member through high school and college. He was looking for a meaningful career that would allow him to teach and minister to others while pursuing entrepreneurial endeavors, so a career as a Chick-fil-A Owner/Operator became his career goal. He then apprenticed for a Chick-fil-A Franchisee in Lexington,KY - learning how to run and operate a restaurant while helping open Chick-fil-A restaurants around the country. In 2006, he became a Chick-fil-A franchisee and has been serving in Newport since 2013.

Core Ideology


“To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.”


We exist to make the lives of others better by developing people who serve and who seek to make an impact beyond themselves.


To be a beacon of light where our team, our guests, and our community feel

known, loved, and cared for.



We are selfless. We don’t think less of ourselves, just less often.


We are relentless and give 100% in all we do.

We’re willing to get sweaty and dirty.


We are positive, energetic, and respectful.

If we aren’t having fun, we’re doing it wrong. 


We are willing to be wrong and learn from it.

We hold each other accountable to our Core Ideology. 


If we do something, we do it with excellence.

If it’s not yet excellent, we challenge each other to make it excellent. 


We get knocked down and get back up again better than before.

"A business, successful or not, is merely

a reflection of the character of its leadership."

S. Truett Cathy

Founder of Chick-fil-A

Leadership Team



Robby has been with Chick-fil-A Newport for 2 years, and leads our Service and Hospitality (FOH) department to ensure our guests have a great Chick-fil-A guest experience. He has Bachelor's and Master's degrees in Theology, and leads as the pastor of a church in Cincinnati.


Brad started at Chick-fil-A Newport 5 years ago as a 17 year-old Team Member, and worked his way up to leading our Kitchen department (BOH). He ensures that each guest quickly receives great food that is prepared safely in our Chick-fil-A kitchen.


Jordan has been at Chick-fil-A Newport for 4 years, and leads our Talent Department which recruits and trains our amazing Chick-fil-A Team Members. Jordan has Bachelor's and Master's degrees in Music, and is working to one day be the Owner-Operator of his own Chick-fil-A restaurant.



Andrew is a Front-of-House Manager, and primarily oversees our amazing Chick-fil-A Drive-Thru, and ensures each guest experiences our famous Chick-fil-A Hospitality. He has been at Chick-fil-A Newport for 2 years.


Laura is our Manager of Training & Culture, and makes sure that each of our Team Members has an amazing Team Member Experience at Chick-fil-A Newport from their first day. She has a Bachelor's Degree in Social Work, and has been with us for 7 years.