The Team Member Journey

"Personal development is not something in the way of your success -

it is the way to success..."

At Chick-fil-A Newport, we care deeply about the personal growth and success of each and every one of our Team Members, and we know that not everyone is in the same place in life. This is why we have a clear advancement pipeline for each person to grow at their own pace. 

Start your Journey with us.

Advancement

In order to advance at Chick-fil-A Newport, each Team Member must complete the requirements for the next step in their Journey.

The OUTCOMES and CHARACTERISTICS listed for each position build upon each other as Team Members advance through their Chick-fil-A Journey. Click on each job description for additional details and requirements for each position.

New Hire    Team Member 1

Team Member 1 Job Description

  • Demonstrate Core 4 & Familiarity w/ Chick-fil-A

  • Complete Onboarding (Paperwork & Orientation)

  • Complete Team Member 1 Trello Checklist

    • 30-day Training Period as New Hire (minimum)

    • TM1 Quizzes/Practicals (see Team Page for more info)

  • 30-day Evaluation to advance to Team Member 1

Team Member 2

Team Member 2 Job Description

  • Complete Team Member 2 Trello Checklist

    • 30 days minimum as Team Member 1

    • TM2 Quizzes/Practicals (see Team Page for more info)

  • Evaluation to advance to Team Member 2

Team Member 3

Team Member 3 Job Description

  • Complete Team Member 3 Trello Checklist

    • 30 days minimum as Team Member 2

    • TM3 Quizzes/Practicals (see Team Page for more info)

  • Evaluation to advance to Team Member 3

Certified Trainer

Certified Trainer Job Description

  • Complete Expression of Interest

  • Complete Certified Trainer Trello Checklist

    • 30 days minimum as Team Member 3

    • Complete Certified Trainer Certification Class

    • Successfully train a minimum of 2 New Hires

    • CT Quizzes (see Team Page for more info)

  • Evaluation to advance to Certified Trainer

Team Leader

Team Leader Job Description

  • Complete Expression of Interest

  • 6 months total CFA tenure, including 2 months minimum as Certified Trainer

  • Availability Requirements:

    • 24 hours per week, 3 days per week, open or close required

  • Complete Team Leader Trello Checklist

    • 2 months minimum as Certified Trainer

    • Attend SERVE Class

    • Attend Cultural Intelligence Class

    • Successfully train a minimum of 3 TM2/TM3

    • TL Demos & Quizzes (see Team Page for more info)

  • Personality/Behavioral Self-Analysis

  • Evaluation to advance to Team Leader

Assistant Manager

Assistant Manager Job Description

  • Complete Expression of Interest

  • 1 year total CFA tenure, including 2 months minimum as Team Leader

  • Availability Requirements:

    • 30+ hours per week, 4 days per week, open or close required

  • Complete Assistant Manager Trello Checklist

    • Read & Report on:

      • ‘360° Leader’ by John C. Maxwell

      • ‘Integrity’ by Dr. Henry Cloud

      • ‘Trust Works!’ by Ken Blanchard

      • Additional books as required

    • Complete LEAN365 + LEAN Project #1

    • Complete Leadership Development Course

    • Attend Sexual Harassment/Diversity Training

  • Personality/Behavioral Self-Analysis + Peer Review

  • Evaluation & Interview w/ Manager and Director

Manager

Manager Job Description

  • Complete Expression of Interest

  • 2 years total CFA tenure, including 1 year as Assistant Manager

  • Availability Requirements: 

    • 45 hours per week, M-S

    • Flexible availability - work any peak periods and open/close as necessary

    • 50-75%+ Operational, depending on position and business needs

  • Complete Manager Trello Checklist

    • Read & Present to SLT/ELT on:

      • ‘The 5 Dysfunctions of a Team’ by Patrick Lencioni

      • ‘Emotional Intelligence for the Modern Leader’ by Christopher Connors

      • ‘Silos, Politics, and Turf Wars’ by Patrick Lencioni

      • Additional books as required

    • LEAN Project #2

    • Complete 5 New Hire Evaluations

    • Participate in 3 Hiring Sessions

    • Complete NKY Food Manager Certification

  • Personality/Behavioral Self-Analysis + Peer Review

  • Evaluation & Interview w/ Director and Operator

Senior Manager

Senior Manager Job Description

  • Complete Expression of Interest

  • 3 years total CFA tenure, including 1 year as Manager

  • Availability Requirements: 

    • 45 hours per week, M-S

    • Flexible availability - work any peak periods and open/close as necessary

    • 50-75%+ Operational, depending on position and business needs

  • Complete Senior Manager Trello Checklist

    • Read & Present to SLT/ELT on:

      • ‘The Advantage’ by Patrick Lencioni

      • Additional books as required

    • Complete 5 Team Member/JLT Evaluations

    • Participate in 2 Leadership Hiring Sessions

  • Personality/Behavioral Self-Analysis + Peer Review

  • Evaluation & Interview w/ Director and Operator

Director

Director Job Description

  • Complete Expression of Interest

  • Internal Candidate Requirements

    • Tenure of 2 years minimum as Manager at Chick-fil-A Newport

    • Position must be available (actively hiring)

  • External Candidate Requirements:

    • Bachelor’s Degree (preferred)

    • 5+ years of experience managing a team of 50+ employees

    • Must complete all leadership requirements as part of training

  • Availability Requirements:

    • 45 hours per week, M-S

    • Flexible availability - work any peak periods and open/close as necessary

    • 25-50% Operational, depending on position and business needs

  • Read & Discussion w/ ELT on:

    • Additional books as required

  • SWOT Analysis & Presentation to ELT

  • Interview w/ Operator and Executive Leadership Team