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Your First Day


Message from Britton

I’m so excited you’ve been selected to join our team! We are on a journey to be an excellent restaurant that is striving to make our team, guests, and community feel known, loved, and cared for. In order to achieve that, I focus on the development of you as the Team Member, and strive to help you be the best version of yourself. With that, I hope you are prepared to be stretched in healthy ways to learn and grow in awesome ways, like effective communication, understanding and using technology, and executing genuine hospitality.
Take good care,
Britton Smith

"Courage  is crossing a starting line."

Amby Burfoot

Champion Marathoner


We are so excited for you to join our team! Your first day at Chick-fil-A Newport will be one of your most important, because you will learn the foundations of what it means to be a part of our amazing team and organization.

Orientation is the first step on your Chick-fil-A Journey.



Once you've accepted our offer, you will receive an email from ZippyApp to start your onboarding paperwork. Please fill out the required documents by your assigned deadline. If you have any questions about your onboarding paperwork, please send us an email at


The Team Member Handbook is your all-in-one resource for policies regarding employment in our organization. Please take time to review and sign the handbook as part of your onboarding paperwork. During your Orientation, we will review the handbook in more detail and answer any questions you have.


The Chick-fil-A Newport Social Contract is an agreement and guide for our Team Members, which serves to protect the culture of our organization. Each Team Member signs and agrees to be personally held to this Social Contract, and to hold others accountable to this Social Contract as well.

You will receive the access password

in your welcome email.



To complete your I-9 Form (Employment Eligibility), we are required to make copies of your supporting documentation for our records. Please refer to Page 3 of the I-9 Form while completing your paperwork to determine which documentation you should bring with you. Typically, a state-issued photo ID and Social Security Card will be sufficient.


In order for us to complete your Direct Deposit setup, you must complete the Direct Deposit Form in your paperwork and provide a blank, voided check for our records. A bank-issued Direct Deposit Form with an image of a blank, voided check is also sufficient. Direct Deposit may take 2-3 pay periods to go into effect, during which you will be issued paper checks.


If you do not want to setup Direct Deposit, you will be issued a paper check each pay day. You may pick up your paper check from an MOD any time except during peak periods (11a-2p, 5p-8p).


We are located in the Newport Pavilion shopping center at the corner of Carothers Road and Pavilion Parkway. Please click the map below for directions if necessary.

Our parking lot is not accessible for thru traffic, and thus Team Member parking is not available in our parking lot. All Team Members should park in the Target parking lot up the hill, using the 2-3 rows of spots closest to Chick-fil-A Newport. Please exercise caution when walking down the hill and crossing the parking lots to Chick-fil-A.


These are some of the most common questions we get asked before Orientation.

If you have any other questions or concerns, please feel free to reach out to us at, or ask us during your Orientation!

• Before Orientation •


How will I know when my Orientation is?

Almost all of our communication happens through email. If you've already completed your paperwork, you will be receiving a welcome email that contains an invitation to your Orientation, your first week's training schedule, and the password to our TEAM PAGE.

I ride the bus. Is there a bus stop near Chick-fil-A Newport?

Yes! If you ride The TANK, there are several TANK bus stops right next to our location along Carothers Rd - we are located on the #16 - West Newport/NKU route. CLICK HERE to view all TANK routes and schedules.

How will I get my schedule after my first week?

Along with your general welcome email, you should receive a welcome email from HotSchedules to assist in setting up your account. The easiest way to use HotSchedules is by downloading the free app to your smartphone (linked below). CLICK HERE to watch a video on how to use the HotSchedules App to view your schedule, request time off, etc.  


• Orientation & Training •


What should I wear to my Orientation?

Business casual (polo and jeans) is preferred. You may dress a bit more casually as long as your outfit is appropriate (no gym shorts, short shorts, tank/crop tops, etc.). You will receive and try on your official uniform during your Orientation.

When do I start training? How long will I be in training?

Your first day will consist of Orientation and a few brief online modules. Your hands-on training will begin on your second day of work, and your initial training/evaluation period as a New Hire will last 30 days. CLICK HERE to learn more about what your Chick-fil-A Newport Journey could look like.

• After Orientation •

Who do I report to? If I have questions, who do I ask?

If you have questions during your first week of training, please feel free to ask your trainer. They will do their best to find the answers for you! Otherwise, you will report to the leaders of your department (FOH/BOH), who are always available to serve you however needed. Please visit our WHO WE ARE page to meet our restaurant leaders.

I'm a hard worker and a fast learner! How quickly can I advance?

There are requirements for each step in your Chick-fil-A Journey, and it is intentionally designed to allow people in all stages on their life to grow at their own pace. You can realistically expect to advance as quickly as you're able to demonstrate expertise in your current position. You could become a Certified Trainer in 4-6 months, and an Assistant Manager in a year, but there is no pressure to move faster than your life allows you to! CLICK HERE to learn more about what your Chick-fil-A Newport Journey could look like.

What kind of benefits am I eligible for?

Along with competitive pay (with tiered pay increases as you advance), employee meals, and health insurance offerings, you will be eligible for many other benefits as you grow within our organization, and as your tenure increases with us. CLICK HERE to visit our Benefits page.

When do we get paid?

We get paid bi-weekly, or every other week, on Friday. If you choose to use Direct Deposit, you will not receive a physical check. If you do not want to use Direct Deposit, you will be issued a physical check, which you can pick up on or after payday anytime except for peak hours (11a-2p, 5p-8p).